This section pertains to the "Return and Exchange Policy" and does not affect customers' rights under existing laws.

Return and Exchange Policy

At Club 21, we value customer satisfaction and strive to make our customers happy with their purchases. If you encounter any problems with your received products and wish to return or exchange them, please contact Club 21 Services via Line: @Club21Services or call 02-021-2121, between 10.00 am to 7.00 pm (Monday-Sunday) to report the issue to our staff within 10 days after receiving the product.

Therefore, we have a return and exchange policy as follows:

Return and Exchange conditions :

1. The product, price tags, product labels, designer tags, packaging, including paper wrapping, must be in perfect condition and unused. Returns or exchanges are allowed within 10 days from the day the customer receives the product.

2. If a customer purchases products using a discount code for payment but wishes to return or exchange some items from that order, the system will recalculate the discount. Consequently, the customer may not receive the same discount and may incur additional charges, all subject to the terms and conditions of the discount code.

3. If a customer receives a gift with purchase, freebies, discount coupon, or any other promotional items, the customer must return them along with the product purchased.

4. In case of a discounted item return and an item purchased with a discount code, Club 21 reserves the right to issue an eGift Card as a refund.

5. Discount codes cannot be requested for a refund or exchanged for cash under any circumstances.

6. In case of an exchange, Club 21 reserves the right to exchange the product for the same model only, and cannot exchange the product for another model, except in the following cases:

7. Upon Club 21's inspection of the returned or exchanged products, Club 21 will notify the customer of the results via email (if the customer has returned the product by mail). If the product received does not meet the specified policy, Club 21 will return the product and the customer will be responsible for the cost of return shipping.

Return and Exchange process

If you encounter any issues after receiving your product and wish to return or exchange it, please contact Club 21 Services via Line: @Club21Services or phone 02-021-2121, between 10:00 am and 7:00 pm (Monday - Sunday) to report the problem to our staff within 10 days of receiving the product.

You can return the product along with the filled-out return form to the address below, using registered mail (EMS) only.

Department: ESHOP (please specify the brand of the product you are returning)

Company: Club 21 (Thailand) Limited Co.Ltd.

EZ Space Building, 1265/1 Theparak Road,

Theparak, Muang, Samutprakarn 10270

For returns or exchanges via Post, Club 21 will take approximately 5 business days from the date the product is received at the ESHOP department to process your return. You will receive a confirmation email upon receipt of the product and an email approving the return or exchange.

The following items are non-returnable:

a. All types of underwear including lingerie, underwear sets, men's underwear, boxers, and swimwear.

b. Cosmetics and perfumes.

c. Writing instruments, books, pens, and pen refills.

d. Women's jewelry.

Remarks :

1. You may contact and inquire about the status of your product return or exchange at Club 21 Services Line: @Club21Services or call 02-021-2121 between 10:00 am and 7:00 pm ( Monday -Sunday)

2. For Comoclub members who purchase products online and return them, the Comocredites earned from the purchase will be deducted within 3 business days after the company receives the product. If the accumulated Comocredits are not enough for the transaction, there will be additional charges according to the company's terms and conditions.

3. The company reserves the right to consider the terms and conditions for product exchange/return according to the policy set by the company.

4. In the event of any disputes or disagreements, the decision of Club 21 shall be final and binding.

Refund

Once the return has been approved, the customer will receive confirmation of the refund via email. The company will process the refund through the same payment method used by the customer, such as credit card or bank transfer, depending on the customer's previous payment method.

However, Club 21 reserves the right to refund discounted products and products purchased with discount codes as Club 21 E-Gift Card.

Refund

1. The timeframe for processing a refund starts from the date Club 21 approves the return or cancellation of the order. This depends on the customer's and the issuing bank's accounting cycle.

2. If the payment was made using QR Payment, Club 21 will contact the customer for additional information to process the refund.

3. For installment payments, the customer is responsible for paying the interest for the first month from the date of the purchase order.

Refund as Club 21 E-Gift card

Club 21 reserves the right to refund discounted products and products purchased with discount codes as Club 21 E-Gift Card. Once the return has been approved, customers will receive a confirmation of the refund via email along with the Club 21 E-Gift Card code.

Club 21 E-Gift Card Terms and Conditions:

• Club 21 E-Gift Card is valid for 6 months from the date of approval for refund and can only be used for payment on th.club21.com.

• Club 21 E-Gift Card can be used to pay for any type of product and cannot be used in conjunction with any other discount codes on the website.

• Club 21 E-Gift Card cannot be transferred or assigned to another user's account.

• The Club 21 E-Gift Card can be partially used, but it cannot be redeemed for cash.

• Payments made with Club 21 E-Gift Card are not eligible for Comocredits accumulation.